Alliance Customer Service Center (ACSC), a unit of Alliance Management Partners, LLC, helps companies meet and exceed their business goals by designing, developing and delivering customized outbound calling solutions. These solutions, suitable for companies in nearly any industry, deliver significant business value by enhancing communications and collecting important information you can apply directly to your business. By partnering with Alliance Customer Service Center (ACSC) to manage your outbound calling campaigns, our specially trained customer service representatives become a seamless, cost-effective extension of your business to help you acquire, grow and retain customers.

To learn more about Alliance Customer Service Center (ACSC) and the solutions we offer, please download our Corporate Brochure (967 KB).

(Requires Adobe Reader)

A call center is only as good as the technology and people that support it...  Alliance Customer Service Center (ACSC) possesses the expertise, systems and methodologies necessary to maximize every contact for superior results and unsurpassed value.

Professional Staff
Your customers are your most valuable asset. Therefore, you need to be selective when deciding who to trust with your most important outbound calling projects. You need experienced, qualified personnel dedicated to making the most out of each interaction.  At Alliance Customer Service Center (ACSC), our experienced customer service representatives and dedicated team of managers are carefully screened and trained to deliver a wide range of powerful outbound calling services to increase sales, streamline operational efficiency and build new revenue sources for your business. Each of the customer service representatives at Alliance Customer Service Center (ACSC) process excellent conversation skills and convey a high-level of energy to provide the maximum level of care to each and every call we deliver.

State-of-the-Art Systems
Alliance Customer Service Center (ACSC) utilizes a comprehensive software system to manage and monitor our outbound calling projects. This software allows Alliance Customer Service Center (ACSC) to quickly and accurately execute outbound calling campaigns. Additionally, our system captures and stores campaign results in a secure, web-accessible database enabling clients to retrieve valuable reporting information and statistics in near real-time. For clients interested in combining their outbound calling campaign with e-mail follow-up, our call center software integrates with a web-enabled e-mail system allowing Alliance Customer Service Center (ACSC) to send personalized messages to your customers on your behalf.

Proven Processes
Assuming the call is performed properly, personalized calls carry greater value than direct mail or e-mail campaigns. Alliance Customer Service Center (ACSC) employs a conversational calling methodology consisting of open-ended, probing questions. This proven approach delivers superior results comparied to those obtained by companies utilizing calling scripts.

Customized Solutions
From customer acquisition to appointment setting and customized survey calls, Alliance Customer Service Center (ACSC) offers a wide range of outbound calling services for a wide variety of industries. We understand the importance of interfacing with your customer base seamlessly, efficiently and professionally. Therefore, we take the time to listen to your needs and understand your goals so we can design the right program to help you achieve the best possible results.

More Information
Turn to Alliance Customer Service Center (ACSC) to handle all of your important outbound calling campaigns. Alliance Customer Service Center (ACSC) will provide you with the people, processes and systems you need to succeed in today's challenging business climate. Request more information online or contact us at 877-772-3131.