Stay connected with your customers and free up your time and resources by allowing Alliance Customer Service Center (ACSC) to fulfil all of your outbound calling needs. Alliance Customer Service Center (ACSC) offers a comprehensive portfolio of outbound calling services proven to generate positive results.

At Alliance Customer Service Center (ACSC), our experience spans multiple industries and includes Business to Business (B2B) and Business to Consumer (B2C) outbound calling programs across the United States and abroad. Because we are aware that perception is reality, we offer multiple services that assist in making your perception…your customer’s reality. Select from our wide-range of outbound calling services or let us customize a progam for your specific budget and needs.

Outbound Calling Services

• Pre-Sales Follow-Up Calls - Alliance Customer Service Center (ACSC) offers Pre-Sales Follow-Up Calls to help businesses qualify their prospects and understand the drivers and barriers for purchase. Information gathered during these calls provides you with valuable information about your prospect's perceptions and objections that can be used to increase sales.

• Post-Sales Follow-Up Calls - With our Post-Sales Follow-Up Calls, our Customer Service Representatives contact your customers after their purchase to ensure satisfaction with their visit, sales person and overall customer experience. 
  
  For Automotive and Powersports Dealerships, Alliance Customer Service Center (ACSC) offers 14 Day CSI Calls and 17 Month CSI Calls to help ensure satisfaction and identify additional sales and service opportunities.

• Service Follow-Up Calls - For Service Departments or other organizations that deliver service, Alliance Customer Service Center (ACSC) performs service follow-up calls after service has been performed to ensure the service was completed properly and to the customer's satisfaction.

• Appointment Setting - Alliance Customer Service Center (ACSC) offers a variety of Appointment Setting Services. From a sales perspective, Alliance Customer Service Center (ACSC) specializes in setting appointments that produce new sales opportunities. Additionally, for Automotive and Powersports Dealerships, we specialize in scheduling appointments for the service department.

• Reminder Calls - Alliance Customer Service Center (ACSC) delivers a wide variety of calls to remind individuals of upcoming events, service appointments, community affairs, doctors appointments, and delivery notifications.
  
  For Automotive and Powersports dealers, service reminder calls increase revenue.  By reminding customers that service is needed or recommended, customers are more likely to act. This may also prompt them to select your dealership for all of their servicing needs.

• Promotional Calls - Increase traffic and sales by allowing Alliance Customer Service Center (ACSC) to contact your prospects and customers to make them aware of your organization's sales and marketing promotions.

• Lead Generations/Marketing Surveys - Identify your true sales opportunities by having Alliance Customer Service Center (ACSC) qualify leads for your sales team. Additionally, learn more about your customer's perceptions and needs with professionally delivered marketing surveys. With our Lead Generation and Marketing Survey calls, we use a consultative approach to gather the best possible feedback.

• Custom Calling Campaigns - Don't see the outbound calling service you were seeking? Just let us know about your special request and Alliance Customer Service Center (ACSC) will work with you to create an outbound calling campaign to meet and exceed your goals.

Special Reporting Services for Powersports Dealers
If you are a powersports dealer using V-SEPT’s CRM system, Alliance Customer Service Center (ACSC) offers a special reporting system to help you with your sales follow-up and tracking needs.  Login to the Reports.